Shipping & Returns

We operate a ‘no quibble’ money back guarantee policy. Our exchange policy is quite simple. If you are not happy, we are not happy. Just return it to us with the invoice or send it back to the delivery address on the delivery note. With the receipt, and we will give you an exchange or refund (excluding postage and packing and shipping).

Exchanges and Refunds are available, as long as you have kept the receipt and the original packaging. We are happy to exchange any item, which is returned to us in perfect condition within 14 days from the date of delivery provided that the item has not been damaged and it is returned in its original delivery packaging and it includes a Proof of Receipt. You must specify the reason for an exchange. You pay for the cost of returning item to us.

To return an item to us you need to contact us by email first.

Please note the parcel is your responsibility until it reaches us. We shall not be responsible for any item that is lost or damaged in transit to us. We also recommend that you obtain a ‘Proof of Postage Certificate’ from your local post office. If a product is faulty we will exchange the item or refund you in full not including any shipping costs. We advise customers that we may refuse faulty products. In addition to your statutory rights, you may return any items with which you are not fully satisfied within 14 days for a refund or replacement.